Shipping & Returns
Abi-K has a legal obligation to deliver orders within 30 days of receiving payment. However for items in stock we endeavour to process and dispatch within two working days from receiving payment. Please allow three working days to avoid disappointment. Special orders and bespoke items will have their own unique delivery times depending on the individual item. Abi-K will stipulate and agree by email with you in this instance.
UK DELIVERY: We want your unique Abi-K product to reach you swiftly, and because each piece is a one-off, we don't want to risk losing it in the post. This is why we use Royal Mail Special Delivery only, which is tracked and insured, and guaranteed by 1pm next day. We don't believe it's worth risking cheaper options, your Abi-K piece is irreplaceable, so we send it the best way possible.
EU & WORLDWIDE DELIVERY: We deliver to countries inside and outside the EU. A delivery charge will be added to the total. Delivery charges to European countries will vary depending on package size and weight, with an estimated time of 3-5 working days from despatch, and anywhere else in the world carries an International delivery charge with an estimated time of 5-10 days after despatch. Since BREXIT, each country may charge taxes for which you are liable to pay when your item is received into your country. Each country has its own tax law, so please check the import tax law in your own country before you buy.
It might not be possible for us to deliver to some locations, should this be the case it is beyond our control.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. If you are UK based and out when we deliver, Royal Mail will post a card through your letterbox explaining where you can collect your parcel. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returns and exchanges
We hope you will be thrilled with your Abi-K purchase, but if you are not totally satisfied, for any reason, your item can be refunded in full or exchanged according to the following criteria:
For your peace of mind, a full refund will be honoured within 30 days from the date of payment. You must notify us immediately by email if you would like this to happen at email@example.com. The item must be in its original unworn state and free from damage. The item must be returned with all its original packaging, tags and receipt. We understand and accept damage to the packaging (within reason) may be evident to allow you to open the product and inspect it before changing your mind. Return postage must be covered by the customer, and we highly recommend you send it by Royal Mail’s Special Delivery service to ensure the item is insured, or if in Europe or International countries a trackable service must be used. Failure to do so (should the item be lost in the post) will result in a non-refund. Proof of trackable return postage must be supplied by the customer.
Exchanges are available up to 30 days after the receipt date. Full price items can be exchanged for other item(s) for the full value of the original sale receipt. Or, a credit note can be issued. Credit notes are valid for ONE YEAR from the date of the original receipt. The original item must be in its original unworn state and free from damage. The item must be returned with all its original packaging, tags and receipt. We understand and accept damage to the packaging (within reason) may be evident to allow you to open the product and inspect it before changing your mind. Return postage, and postage out of the new exchanged piece must be covered by the customer, and sent by Royal Mail’s Special Delivery service to ensure the item is insured. For European and International countries a trackable service must be used. We cannot accept responsibility for items lost in the post if not returned by the service stated above. Please email firstname.lastname@example.org if you would like to exchange an item.
Every care and attention has been made to ensure your product is individually handmade to perfection. In the unlikely event that your product is faulty upon receiving it, please notify us as soon as possible by email email@example.com detailing the issue. Should the item be a fault of Abi-K, we will endeavour to rectify any faulty items at no postage cost to yourself.
Appropriate Care of Products:
Products are designed for occasional use and are not recommended for daily use. Materials used are delicate, including silks, leather and fine sterling silver chain. Please read the product description 'I am unique' and ‘take care of me’ found in the 'info/care' tab of each product page. If care instructions are adhered to, your beautiful Abi-K piece will last for years to come. If damage to the products appears in our opinion to have been caused by not adhering to these terms, a refund or exchange cannot be granted.